Frequently asked questions
On this page, you will find frequently asked questions. If your question is not listed, please fill out our contact form, and we will answer your question as soon as possible.
Shipping and returns 🚀
What are the shipping costs for a package?
Netherlands: €5.99 Shipping costs are waived for orders over €25.
Belgium: €8.49 Shipping costs are waived for orders over €40.
How long will it take for me to receive my order?
After receiving your order, we will ship your package within three business days. The delivery time depends on our carrier, PostNL, and you will receive a Track & Trace email so you can track the status of your order.
Hoe retourneer ik mijn bestellling?
How do I return my order?
Supermarkets in NL
At which supermarkets are your products available for purchase?
Our Multibags are available for purchase at Jumbo and Jumbo.com, as well as at Albert Heijn and ah.nl. However, we cannot guarantee that all our products are available in every store location. Please inquire at the store where you do your shopping!
How come there is a price difference?
Albert Heijn and Jumbo set their own prices on the shelf, which is beyond our control.
Allergens 🌱🥜
How do I know if I can eat the product with my allergy?
On the back of the product, you can find the allergens listed. You can also find allergen information on the product pages of our items.
Zijn de producten van Fruitfunk geschikt voor veganisten?
Sure! Our products are made without animal ingredients and are therefore vegan.
Do your products contain gluten/lactose/soy/sulfur dioxide?
In our products, there are generally no gluten, lactose, soy, or sulfur dioxide. However, the Fruitbars and Fruitsticks may contain traces of gluten, lactose, soy, or sulfur dioxide.
Do your products contain nuts or peanuts?
The recipes for our fruit bites (multibags) are free from nuts and/or peanuts. The packaging line for these products is also free from nuts and peanuts; however, products containing nuts and peanuts are processed in the same factory. The fruit bars, fruit sticks, and fruit hearts may contain traces of nuts and/or peanuts.
Business order 👔
I would like to receive an invoice.
Would you like to receive an invoice for your order and does the order confirmation not meet your desired information? Please send an email to webshop@fruitfunk.com so we can send you the invoice by email.
I would like to place an order on invoice
In general, we do not accept orders on invoice. However, if this is necessary because you are placing a business order, please contact us at webshop@fruitfunk.com.